- Cost reduction. Did you know that customers that switched to telecom CTi saved an average of 30% on their monthly telephony invoice?
- Team mobility. Ensure your customers can reach you, regardless of whether you are in the office or on the road. Our mobile application for smartphone and the softphone for pc enables your work teams to be constantly on contact with customer, supplier and co-workers while on the move.
- Increase productivity. Access all your messages (voice mail, email, faxes) in one place using unified communication. Work in collaboration anywhere any time.
- Reduce acquisition and operation cost. telecom CTi offer hosted IP telephony equipment at no charge.
- Improve customer’s experience. Easy access to right resources any time anywhere.
- Flexible customization. Change ring group configuration based on time schedule, add or remove users/telephone numbers to better meet your needs.
- Managing hi volume of calls. High call volume is not a bad thing. However, you would like your team to provide proper and accurate answer to your customers at all times. telecom CTi call center solution distributes the calls in queue according to a pre-established priority. Automatic routing can therefore direct calls to the most qualified agent in order to ensures customers satisfaction.
- Statistics. The ability to monitor calls activity in real time to identify the abandoned rate, waiting time, call resolution, total of calls per day, user, phone number and much more.
telecom CTi hosted IP telephony and unified communications solution has a wide range of advanced collaboration and telephony features at no extra cost allowing you to stay connected whether you’re. Contact us to start a free trial.
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